When will my router be sent to me?

If you have chosen a Virgin connection, your router will be sent to you in advance of your broadband activation via Yodel.  We will keep you updated on when to expect its arrival.  If you’re not in, Yodel will try to deliver this again the following day.  They should leave a missed package slip.

For all other broadband services, the router will be sent in advance of the engineer coming to install the service.