I’ve received a letter from the water supplier but I’m paying for this service through The Student Energy Group. What should I do?

If you’re paying for your water service through The Student Energy Group then you don’t need to pay the water supplier directly. These letters are often sent by an automated system, as the water supplier needs to amend their billing address records.

Please email a clear photo of the letter you have received to team@thestudentenergygroup.com and we will contact the water supplier about this. You don’t need to contact the supplier directly and you can ignore any letters you receive.