Josh Porter

If your account has recently been set up, we may still be waiting for this information. As soon as we receive confirmation of your number it will appear on your online Portal

Don’t worry! If you’re paying for a TV license through The Student Energy Group then you are definitely covered!  These letters are sent by an automated system and they should stop as soon as the c...

If you are using BBC services such as BBC Iplayer you are legally require to have a TV license.  This  includes streaming on other devices such as tablets and mobile phones.  More information can b...

In most properties the gas meter is located in hallways, the kitchen, or outside the property in a meter box. Your electricity meter can usually be found under the stairs or by your front door. Mos...

Usually, this would indicate that we have not been able to take over your supply for the requested period. Please check the date ranges on the bill to see whether it is a period covered by your Stu...

Typically, there are two reason as to why there is a delay in switching energy. An Objection - This is when the supplier who is currently the supplier to your property does not allow the switch to...

When you sign up to The Student Energy Group, we will check who your current energy provider is. If it isn’t us we will need to send a transfer energy request to the pre-existing provider. We will ...

If you have chosen a Virgin connection, your router will be sent to you in advance of your broadband activation via Yodel.  We will keep you updated on when to expect its arrival.  If you’re not in...

We always try to set up your broadband around your move in date. It’s important that somebody is in the property to receive the router, and in case an engineer appointment is required. Our team wil...

Absolutely! If you’re interested in setting up a new account please contact join@thestudentenergygroup.com. Please let our team know what property your request relates to, what services you wish to...