Josh Porter

If you've moved into a property that The Student Energy Group were already providing energy to, then you'll be responsible for paying us for the energy that's used. The good news is that you have a...

We'll need to set up an account for you from the date you became responsible for the utilities in the property you've moved into. Below are some questions and answers that you may have! What do I n...

Your router should come with instructions on what you need to do to get up and running.  Simply follow the instructions provided and away you go!

You’ll just need to provide us with meter readings as close to your tenancy end date as possible – even if you have a smart meter (they aren’t always so smart!). You can provide this info through y...

If you’re being replaced then we just need the details of the tenant who is replacing you and the date that the switch of responsibility is taking place. We can then add the new tenant and place a ...

You should have received a welcome email specifically to do with your broadband connection and how to access support.  If you need anymore help with this though, just let us know at team@thestudent...

To calculate your payments to us, we look at the historic billing data for your property per annum.  We’ll then break this down per month over your contract period and split this between you and yo...

If your property has no hot water this usually indicates that there is a maintenance issue within the property. There could be a problem with your boiler. As this is likely unrelated to your gas an...

  If you’re paying for your water service through The Student Energy Group then you don’t need to pay the water supplier directly. These letters are often sent by an automated system, as the water ...

If your account has recently been set up, we may still be waiting for this information. As soon as we receive confirmation of your number it will appear on your online Portal