Why hasn't my energy switched?

Typically, there are two reason as to why there is a delay in switching energy.

1. An Objection - This is when the supplier who is currently the supplier to your property does not allow the switch to take place.  This is usually due to an outstanding debt on the account.  The best way to get this sorted is to call the supplier and find out why they are blocking the switch.  It maybe that their records are out of date and they have details for the previous tenants.  In this case, it's useful to share a copy of your tenancy agreement here.  If you need help finding out who the supplier to your property is, please get in touch and we can help you out!
   
2. More information required - Usually, this where we require a photo of your meter to make sure we're taking over the supply at the correct address.  We wouldn't want to get mixed up with your neighbors meters!   In this case, it's best for you to send a photo of your meter with all text/labels clearly visible.  We'll usually check this against the national database to make sure we've got the right property.  

If you've got any questions on these or think your switch maybe delayed for another reason, please get in touch and we'll try to help further!