Why have I been sent a bill from another energy provider?

Usually, this would indicate that we have not been able to take over your supply for the requested period.

Please check the date ranges on the bill to see whether it is a period covered by your Student Energy Group account. If it is, then please email clear photos of the bill to team@thestudentenergygroup.com and we will look into this for you.

Sometimes it’s a case where the supplies haven’t switched to us yet – which should mean we aren’t billing you for these services! Other times, the supplies are now under The Student Energy Group’s name but the previous supplier needs to update records their end. Either way, we will sort this for you!