General

Moving into/out of a Student Energy Group property

• I didn't sign up to The Student Energy Group - why are you billing me?
• I've moved into a property that The Student Energy Group provide. What happens next?
• My tenancy is coming to an end. Do I need to do anything?
• I’m moving out before the tenancy ends. Can I be removed from the Student Energy Group account?

Water 💧

• How does the Student Energy Group calculate my water bills?
• Why does my house have no hot water?
• I’ve received a letter from the water supplier but I’m paying for this service through The Student Energy Group. What should I do?

Billing 🧾

• How do I make a payment?

TV Licence 📺

• What is my TV license number?
• I’ve received a letter from the TV license company but I’m paying for this service through The Student Energy Group. What should I do?
• Do I need a TV license?

Energy ⚡

• Where can I find my meters?
• Why have I been sent a bill from another energy provider?
• Why hasn't my energy switched?
• How does the energy switching process work?

Broadband 🧑‍💻

• It’s my first time using the broadband. What steps do I need to take to get connected?
• My broadband isn’t working. How can I get it fixed?
• When will my router be sent to me?
• When will my broadband be installed?

FAQ

• Can I create an account for a new property?